Junior Training & Development Manager mit Schwerpunkt Customer Service (d/m/w)

Your new Role

Our Customer Service is not only the first point of contact for all customer inquiries but also the flagship of our company's image. By providing first-class and unique services, we ensure that customer expectations are consistently exceeded and customer satisfaction remains outstanding.

In our department, we are tasked with equipping the team—from employees to supervisors—with the right skills through training and coaching to tackle their daily challenges successfully.

Do you want to work in a dynamic company, develop employees through workshops and coaching, and help them reach their full potential? Then become part of our training team and support our employees with direct customer contact (inbound, outbound, email).

Your Skills

• Experience in the Customer Service field.

• Ideally, initial experience in the area of Training & Development.

• A strong willingness to learn and grow.

• Excellent communication skills, along with enthusiasm and perseverance to support people in their personal development.

• Passion and empathy that allow you to connect with your participants in a way that suits the target audience.

• Authenticity and persuasiveness that inspire others to try new things.

• A structured, self-reliant, and sustainable way of working.

• You are a true communication professional, and German is your native language.

• The ability to quickly adapt to different people and inspire them with your positive attitude.

• Proficiency in using Google tools (Sheets, Gmail, Calendar, etc.).

Our Offer

• From a former unicorn to a publicly listed company – become part of our success story!

• We value open communication and great results more than a dress code.

• Apply now through our application portal, including your salary expectations.

The AUTO1 Group is Europe’s leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wirkaufendeinauto.de, AUTO1.com, and Autohero. Our team of 5,000 employees works with the mission to make trading and transporting cars across Europe as fast and stress-free as possible for our customers. Grow beyond your limits and help shape the future of car trading with us.

We embrace an open culture and break away from conventions like formal address or dress codes. At AUTO1 Group, every applicant is welcome, regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other grounds of discrimination. For better readability, we refrain from using gendered language forms simultaneously.